Refund policy
If your headpiece arrives damaged, please take a photo and send it to me via email ASAP in order to discuss further options. We must come to a conclusion within twenty-four hours of receipt. Returns for broken items will be at my discretion only, as I know the quality of not only the supplies I use to create my headpieces but also the packaging and am fully aware of the way things can and will break. I do apologize this has to be so strict, but a couple of customers have purposely broken items in ways I know they would not break unless by hand.
A 25% cancellation fee will be charged if the piece has been created between the time of ordering and canceling. On that same token, if upon receiving your piece you are simply unhappy for whatever reason, I will gladly accept returns with a 25% restocking fee and it we must come to an agreement on an acceptable date of post mark for the return. I'm sorry this has to be so strict, but recently a couple of customers took advantage of my previous policy after ordering seasonal pieces and/or forcing me to rush on their order when I have others in line before theirs.
Also, and again I apologize, but returns must be shipped in their original box, with original packaging and must arrive in perfect condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value. This also includes any alterations the shopper may make. Tracking must also be included as I cannot be held responsible for items that have no proof of delivery. Also, I cannot be held responsible if items are returned to the incorrect address.
Please note I cannot be held responsible if you furnish an incorrect address.
A 25% cancellation fee will be charged if the piece has been created between the time of ordering and canceling. On that same token, if upon receiving your piece you are simply unhappy for whatever reason, I will gladly accept returns with a 25% restocking fee and it we must come to an agreement on an acceptable date of post mark for the return. I'm sorry this has to be so strict, but recently a couple of customers took advantage of my previous policy after ordering seasonal pieces and/or forcing me to rush on their order when I have others in line before theirs.
Also, and again I apologize, but returns must be shipped in their original box, with original packaging and must arrive in perfect condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value. This also includes any alterations the shopper may make. Tracking must also be included as I cannot be held responsible for items that have no proof of delivery. Also, I cannot be held responsible if items are returned to the incorrect address.
Please note I cannot be held responsible if you furnish an incorrect address.